Refund policy

Online Return / Exchange Policy

Please email us at customerservice@blondgenius.com to initiate a return/exchange.

We want you to love your purchase and happily accept returns under the following conditions:

  • Full refund or exchange on items purchased at full regular price, returned in original condition with tags attached and received back in store within 14 days of delivery. Please see non-returnable items below.
  • Exchanges or store credit/gift card is offered on sale items, presale/preorders and items purchased with a promo or discount code that are received back in store within 14 days of delivery. Gift cards never expire and can be used on any new or sale items in the future.
  • A pre-paid return shipping label is available upon request and cost of which will be deducted from refund. Shipping and handling fees are NOT refundable.
  • A 10% restocking fee may be applied on returned items with a retail cost of $475 or more.
  • Presale/Preorder - items purchased on presale/pre-orders can only be refunded to store credit/gift card. Please see our Presales page for more information.
  • Jewelry may only be returned for store credit/gift card, no refunds.
  • Non-returnable items: Undergarments, bodysuits, swimwear bottoms & one-piece swimsuits, earrings, headbands, hats, hair accessories & selected headwear, candles, perfumes/fragrances, lotions, soaps & other liquid goods

  • Footwear / shoes must be free from signs of wear and include no rub marks or wear on the soles in order to be returned. Original shoe/boot box must be returned in like new perfect condition.

  • In order to be returned, all original tags must be attached and items must not be worn, washed, altered, or damaged. Any items that come in a box or case must be returned in the original box or case to receive a refund.

  • We are not able to offer refunds on special order items.

* Blond Genius cannot assume responsibility or issue refunds for packages that are delayed, lost, damaged, or altered during transit. Once an order leaves our store, it is in the custody of the courier. Any claims related to shipping damage, tampering, loss, or delivery issues must be filed directly with the shipping carrier, as these matters fall under their responsibility. A separate claim may be initiated with the courier if necessary. Kindly note that these terms are binding and apply upon placing your order.

Blond Genius monitors all transactions and account activity. We reserve the right to refuse transactions, assess fees, and/or close accounts based on order and/or returns behavior.

IN-STORE RETURN POLICY
Store credit will be issued for all In-Store returns. In-Store returns must be made within 14 days from date of purchase.

All tags must be attached. Items that have been worn or altered are non-returnable.

Undergarments & Sale items are final sale.

Special order items are NOT refundable, if you place a special order and want to return it you will be offered store credit for the item or a gift card.