Shipping & Returns - New
ONLINE RETURN POLICY
Any items marked as FINAL SALE in the item's description may not be returned.
Refunds are available on items purchased at full regular price. Items must be received back in store within 30 days upon original receipt. Shipping and handling fees are NOT refundable.
The following items may NOT be returned: undergarments, swimwear bottoms, earrings, headbands, hair accessories & selected headwear, perfumes/fragrances, candles, lotions, soaps or any other liquid goods.
Shoes, boots and other footwear must be free from signs of wear and include no rub marks or wear on the soles in order to be returned. Original shoe/boot box must be returned in like new perfect condition.
Customer is responsible for return shipping fees. Please visit our returns portal at https://blond-genius.happyreturns.com to begin a return.
A 10% restocking fee may be applied to returned items with a retail price over $475.
In order to be returned, all original tags must be attached and items must not be worn, washed, altered, or damaged. Any items that come in a box or case must be returned in the original box or case to receive a refund. For example, sunglasses must be returned with the original case in the same condition as when it was received, or a refund will not be allowed.
Special order items are NOT refundable, if you place a special order and want to return it you will be offered store credit for the item or a gift card.
All original tags must be attached and items must be packaged securely to prevent damage.
Shoes must be returned in the original shoe box, free of shipping labels.
Blond Genius monitors all transactions and account activity. We reserve the right to refuse transactions, assess fees, and/or close accounts based on order and/or returns behavior.
USA Domestic Shipping
Any orders placed by 3PM CST on December 22 will be shipped out the same day!
Shipping Rates and Times
|Ground Shipping - USPS or UPS||
FREE on orders over $150
|Two Day Shipping - USPS or UPS||$20.00|
|Next Day Shipping||$40.00|
|Next Day Shipping - Saturday Delivery (* only where available)||$55.00|
* Saturday delivery may not be available to all shipping locations.
* Shipping rates are subject to change. The actual rate and delivery time are calculated by carrier and may change after checkout. The customer will be notified of any changes and required to approve changes prior to order fulfillment.
Blond Genius is pleased to offer shipping worldwide through our trusted partnership with DHL and InXpress Shipping. We attempt to process and ship international orders within 2 business days of you placing your order. Pending any hold up in customs your order should be delivered by DHL within 2 to 5 days of shipping.
International orders DO NOT qualify for free shipping promotions.
Please note: We are not responsible for your countries customs handling, duties or any taxes on your international order. You may be invoiced separately by your customs office for these additional charges. Any additional customs fees are completely separate from your payment to Blond Genius and will be collected at the time of delivery by the carrier or invoiced from your customs office. If you would like an estimate of these fees prior to placing your order, please contact us or search the internet as there are many free customs and duties tools available.
IN-STORE RETURN POLICY
Store credit will be issued for all returns. Returns must be made within 14 days from date of purchase.
All tags must be attached. Items that have been worn or altered are non-returnable.
Undergarments & items marked as FINAL SALE may not be returned.Special order items are NOT refundable, if you place a special order and want to return it you will be offered store credit for the item or a gift card.